Delivery
We charge a flat rate of £3.50 delivery for orders under £25. There is free delivery for orders over £25 in value. Processing orders can take up to 2 days and we aim to ship all items with 1st Class delivery or 48/24 tracked. Shipping charges for your order will be calculated and displayed at checkout.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
There may be delays in shipping due to circumstances outside of our control, such as postal days, postal strikes, pandemics, natural disasters etc.
Update: We now ship to some international locations. Please select the shipping country at the cart step (in shipping section) to see rates, and then proceed to checkout. Customers are responsile for any taxes, duties etc. We do not accet international returns
Refunds & Returns
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase (eg order number).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (some payment processes can take up to 5 days to process refunds, this is outside of our control).
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If your bank has a live chat feature, you can ask them there and they will inform you that the payment is in their system and being processed.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].
Gifts:
If you wish to return an item, any free gifts or free items sent with your order must also be returned.
Shipping returns:
To return your product, please email us first. The address shown on our website is NOT the return address for items.
Questions?
Contact us at [email protected] for questions related to refunds and returns.